LeadAttractor Support Terms

Overview

LeadAttractor provides 24/7 in-app support to ensure you always have access to fast, reliable assistance.

All communication is now handled exclusively through the in-app support chat widget located in the bottom-right corner of your account.

Email-based support is no longer available. This change allows every request to be tracked, documented, and routed to the right person for faster resolution.

24/7 Live Support

You have access to live support 24 hours a day, 7 days a week through the in-app chat widget.

Our Level 1 Support Team can:

Walk you through platform features and setup steps
Help troubleshoot common issues and answer “how-to” questions
Provide live chat or Zoom walkthroughs when additional clarity is needed

If your request requires hands-on implementation, it will be reviewed and scoped as a consulting or integration project.

White Glove Setup Service (Paid One-Time Option)

The White Glove Setup Service (formerly Done-For-You Setup) is an optional paid, one-time service designed to help you launch quickly and correctly.

This service includes all of the following:

A2P 10DLC Registration
LeadAttractor will submit your A2P registration to ensure your business can send SMS and MMS legally.

Business Information Setup
We’ll enter all essential business information into your LeadAttractor account.

Data Migration
Seamlessly transfer your existing data to LeadAttractor—up to 5,000 contacts included—to keep your lead database intact.

Email Configuration
We’ll configure your email servers for improved deliverability and reduced spam placement.

Custom Link Setup
We’ll create and connect your personalized, branded link for consistent domain visibility.

Domain and Website Setup
Connect your primary domain and prebuilt websites to ensure lead capture is active and functional.

Workflow Setup
We’ll confirm that workflows, triggers, and notifications are configured correctly so your automations run smoothly.

Lead Source Integration
Integrate your primary lead sources and configure notifications for your team.

Calendar Setup
Set up appointment calendars and availability for effortless scheduling.

Settings Optimization
Fine-tune account settings for performance, security, and reliability.

Chatbot Setup
Implement chatbots to engage leads 24/7 and improve inbound response time.

Integration Setup
Configure up to 5 integrations with your existing lead sources or systems.

Staff and Call Routing Setup
Set up logins and call routing for up to 5 team members so inbound calls reach the right person.

Personalized Training
Three (3) personalized onboarding sessions to ensure you’re confident using LeadAttractor and managing your new setup.

Setup Timeline
All services above are typically completed within 72 business hours after you provide all required business information, credentials, and platform access. Delays in providing requested information or access will extend the setup timeline.

Service Caps and Add-Ons
The White Glove Setup includes up to 5 integrations, 5 team members, and 5,000 contacts for migration.
Additional integrations, contacts, or team setups beyond these limits can be quoted separately through Integration Projects.

Integration Projects

Requests requiring advanced configuration, third-party connections, or custom automation will be handled as Integration Projects.

Process:

Submit your request through the in-app support widget.
Our team will scope the project and send you a quote with an estimated timeline.
Once the quote is approved and payment is received, we’ll provide a final timeline and gather any additional information or access needed to complete the project.

Integration projects are completed in the order they are funded. Timelines vary by project size and complexity.