SUPPORT AND COMMUNICATION POLICY

LeadAttractor provides official support exclusively through the following channels:

Email Support: [email protected]

In-App Support Chat Widget: Accessible from your LeadAttractor dashboard

Support Requests

Support requests submitted outside of these official channels—including but not limited to social media, personal text, or direct phone calls—are not guaranteed a response or resolution.

Our support process follows this clear escalation path:

Written Support: All requests must begin via email or the in-app chat widget. Our team will always attempt to resolve issues through written communication first, including providing step-by-step instructions or documentation links.

Loom Video Support: If written instructions are not sufficient, we may create (or request from you) a screen recording via Loom to clarify or demonstrate the solution.

Zoom Call: If the issue still cannot be resolved, we may offer a Zoom session as a final step for resolution.

Please note: We do not offer live phone support. All support is initially tracked and handled in writing to ensure accuracy, accountability, and consistent resolution times.

Included Support (No Additional Cost)

a. Questions about existing features or your current setup
b. Troubleshooting LeadAttractor platform issues (not user-made errors)
c. Help with basic navigation or “how-to” usage
d. Guidance on settings or features already included in your account
e. Fixes for platform bugs or errors
f. Clarifying features or instructions via chat or Loom video

Monthly Included Support Minutes (Minutes Do Not Rollover):

Business Builder: 180 minutes/month

Professional: 60 minutes/month

Starter: 0 minutes/month

Consulting & Integration (Billable at $100/hour)

a. Creation of new workflows, pipelines, automations, or bots
b. Customizing or substantially modifying existing workflows or automations
c. Integrations with external services (Zapier, third-party tools, APIs)
d. Troubleshooting issues caused by user modifications or outside integrations
e. Custom business-specific requests, expansions, or added functionalities
f. Live training, strategic sessions, or business consulting via Zoom
g. AI prompt work or specialized automation customization

Consulting and integration work require project scope approval and payment before work begins. These are typically scheduled as live Zoom or dedicated integration sessions.

Important Policy Notes

LeadAttractor reserves the right to refuse service or projects at our discretion.

Support is a privilege and not an entitlement. Any abusive, disrespectful, or inappropriate communication—including threats or repeated attempts to bypass the process—may result in termination or restriction of support services, with or without notice.

Time spent responding to support requests (including those from your team) is tracked and counts toward your included minutes.

If you have questions, concerns, or complaints regarding this policy, please contact us at [email protected] and submit a support ticket.