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Support Terms

Overview

LeadAttractor provides in-app support built around two layers: a 24/7 AI support chatbot for instant answers any time, and live support during daytime business hours.

All communication is now handled exclusively through the in-app support chat widget located in the bottom-right corner of your account.

Email-based support is no longer available. This change allows every request to be tracked, documented, and routed to the right person for faster resolution.

Live Support (Daytime Hours) + 24/7 AI Chatbot

The in-app AI support chatbot is available 24 hours a day, 7 days a week for instant answers. Live human support is available through the same in-app chat widget during daytime business hours.

Our Level 1 Support Team can:

  • Walk you through platform features and setup steps
  • Help troubleshoot common issues and answer "how-to" questions
  • Provide live chat or Zoom walkthroughs when additional clarity is needed

If your request requires hands-on implementation, it will be reviewed and scoped as a consulting or integration project.

White Glove Setup Service (Paid One-Time Option)

The White Glove Setup Service (formerly Done-For-You Setup) is an optional paid, one-time service designed to help you launch quickly and correctly.

This service includes all of the following:

A2P 10DLC Registration

LeadAttractor will submit your A2P registration to ensure your business can send SMS and MMS legally.

Business Information Setup

We'll enter all essential business information into your LeadAttractor account.

Data Migration

Seamlessly transfer your existing data to LeadAttractor - up to 5,000 contacts included - to keep your lead database intact.

Email Configuration

We'll configure your email servers for improved deliverability and reduced spam placement.

Custom Link Setup

We'll create and connect your personalized, branded link for consistent domain visibility.

Domain and Website Setup

Connect your primary domain and prebuilt websites to ensure lead capture is active and functional.

Workflow Setup

We'll confirm that workflows, triggers, and notifications are configured correctly so your automations run smoothly.

Lead Source Integration

Integrate your primary lead sources and configure notifications for your team.

Calendar Setup

Set up appointment calendars and availability for effortless scheduling.

Settings Optimization

Fine-tune account settings for performance, security, and reliability.

Chatbot Setup

Implement chatbots to engage leads 24/7 and improve inbound response time.

Integration Setup

Configure up to 5 integrations with your existing lead sources or systems.

Staff and Call Routing Setup

Set up logins and call routing for up to 5 team members so inbound calls reach the right person.

Personalized Training

Three (3) personalized onboarding sessions to ensure you're confident using LeadAttractor and managing your new setup.

Setup Timeline

All services above are typically completed within 72 business hours after you provide all required business information, credentials, and platform access. Delays in providing requested information or access will extend the setup timeline.

Service Caps and Add-Ons

The White Glove Setup includes up to 5 integrations, 5 team members, and 5,000 contacts for migration. Additional integrations, contacts, or team setups beyond these limits can be quoted separately through Integration Projects.

Integration Projects

Requests requiring advanced configuration, third-party connections, or custom automation will be handled as Integration Projects.

Process:

  1. Submit your request through the in-app support widget.
  2. Our team will scope the project and send you a quote with an estimated timeline.
  3. Once the quote is approved and payment is received, we'll provide a final timeline and gather any additional information or access needed to complete the project.

Integration projects are completed in the order they are funded. Timelines vary by project size and complexity.

Support Boundaries & Exclusions

Support Covers:

  • Platform troubleshooting and basic setup guidance
  • Navigation and feature walkthroughs
  • System optimization and configuration questions
  • Platform bug reporting

Support Does Not Cover:

  • Performing work or implementation on your behalf
  • Third-party configuration or external software setup
  • Custom coding, scripting, or API development
  • Integration or automation builds (covered under Integration Projects)

Response & Conduct Policy

We strive to deliver fast, courteous, and complete support.

  • Average response time: under 5 minutes
  • Support available 24/7 through the in-app chat widget
  • Consulting and Integration Projects are reviewed during business hours

All communication must remain professional. Rude, hostile, or abusive behavior will result in immediate termination of support access.

Support Availability

  • 24/7 Chat Support: General questions, guidance, and troubleshooting
  • Zoom Sessions: Available when escalated by the support team
  • Integration Projects: Scoped, quoted, and scheduled upon funding

All support and consulting communication must occur within the in-app support chat widget.

This ensures every request is logged, tracked, and resolved efficiently.

Last Updated: April 1, 2026

No Income Claims // Reality Check

Let’s be completely clear: there are no income claims, guarantees, or promises of earning potential anywhere on this site. The numbers and case studies shared here are simply lessons from operators who have been there, done that. But we don’t know you, your work ethic, your market, your capital, or your capacity. We love working with serious operators, and we build solid systems that actually function in the real world. If you want things that work, see if you qualify. If you’re looking for a get-rich-quick scheme, a magic bullet, or a guarantee you’ll make money just by buying our software, you’re in the wrong place. We just build machines that work. Proceed accordingly. Read the full disclaimer.